Guillermo López is currently the Head of Operations (Customer Operations Manager) at Ericsson, a position held since 2012, where they manage delivery portfolios and customer engagement for various accounts, including Telmex. They have a robust educational background that includes a Master’s degree in Business Administration from Tecnológico de Monterrey and certifications in project management from the Project Management Institute. Guillermo's expertise lies in ensuring operational performance and effective communication among stakeholder groups.
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