Jai Gopal

Jai Gopal is an experienced Major Incident Manager at Ericsson, with a focus on driving and tracking major incidents to closure within service level agreements since November 2025. Prior to this role, Jai served as an Incident Management Specialist at Nokia, managing incident resolution for the OPTUS customer account in Australia from May 2022 to November 2025. Jai's extensive experience at Ericsson spanned over 13 years in various roles, including Security and Audit Specialist, Project Manager, Incident Manager, and Transmission Specialist. Earlier career experience includes positions as a Transmission Engineer at Spice Telecom and as a NOC Engineer at Airtel, where responsibilities included network monitoring and project work. Jai holds a B.Tech degree in Electronics and Telecommunication from Vishveshwarya Institute of Engineering & Technology, completed in 2004.