Jyoti Kumar Pathak

Jyoti Kumar Pathak is an ITIL and Six Sigma certified IT professional with over 23 years of experience in the ICT industry, specializing in Operational Excellence and Customer Service Management. Currently, they serve as the Head of Product and Solution Security at Ericsson, where they focus on enhancing security solutions. Jyoti has previously held roles such as Team Lead and Customer Service Manager at Orange Business Services, and Engineer at Societe' International De' Telecommunication Aeronautiques. They hold multiple qualifications, including a Diploma in Electronics and Communications Engineering and certifications in Risk Management and Scrum Master.