Raymond Wallace is the Head of Customer Journey Management at Ericsson, focusing on enhancing customer experiences through innovative product development and strategic leadership. With over two decades of experience in the telecom industry, they have a deep understanding of 4G and 5G network technologies. Previously, Raymond held various leadership roles at Ericsson, including Head of the 4G & 5G Release Network Program Office and Head of PDU Converged Core Development Services. They earned a Bachelor of Engineering in Electronic Engineering from Cork Institute of Technology in 1996.
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