Soren Marklund

Soren Marklund serves as the Global VP for Global Services, AI/Data Automation and Customer Success Practices at Ericsson, where Soren has been instrumental in leading innovation and executing service portfolio practices since November 2001. Marklund's extensive experience includes roles such as Global VP for the Head of Customer Support Portfolio Sales, achieving significant growth in next-generation service capabilities, and previously serving as VP of Business Development and Sales in North America, where Soren successfully drove operational transformation and united service offerings across various regions. With a strong background in both services and hardware operations, Marklund has effectively managed large teams and implemented strategic initiatives that contributed to the growth of Ericsson’s multi-billion-dollar service business. Soren holds multiple certifications in Customer Success and degrees in Telecommunications Engineering and Computer Science from esteemed institutions.