Vivek Agrawal

Vivek Agrawal is currently the Head of Automated NOC Operations at Ericsson. With extensive experience in various leadership roles within Ericsson, including Director & Head of Global Customer Support Flow and Director & Head of NOC Operations for Media, Vivek has driven significant transformations in customer support and operational efficiency. They have a Master’s degree in Communications, Network & Software from the University of Surrey and an EMBA from the Saïd Business School, University of Oxford, along with a Bachelor of Technology in Computer Science & Engineering. Their accomplishments include optimizing service delivery models and significantly enhancing customer satisfaction across multiple regions.