Margaux PRUDHOMME

Head Of Customer Experience at Ermeo

Margaux Prudhomme has a diverse and extensive work experience. Margaux started their career as the President of the BDE at ISEP, where they organized various events. Margaux then worked as a student at the National Chiao Tung University. After that, they joined BNP Paribas as a PMO Intern, where they implemented tools and processes for the integration of a PMO in the division.

Following their stint at BNP Paribas, Margaux joined Devoteam, where they held multiple roles. Margaux served as a PMO for missions at AccorHotels and Societe Generale, where they were responsible for project management, budgeting, and defining and evolving various project tools and processes.

Margaux then worked at Devoteam Management Consulting as a Lead Digital Workplace Consultant, where they created and managed a Services Center for O365 in TOTAL, focusing on change management, agile processes, and customer relations.

Margaux then moved to Arkema, where they served as an Executive Digital Support, providing digital support for the organization.

Currently, Margaux works at Ermeo as the Head of Presales, Delivery & Support. Prior to this role, they worked as a Technical Presales Manager and a Customer Success Manager, responsible for project deployment, increasing customer value and retention, managing service providers, and ensuring customer success. Margaux achieved portfolio expansion and churn goals, implemented client follow-up processes, and managed global deployment for major accounts.

Overall, Margaux Prudhomme has a strong background in project management, digital support, and customer success.

Margaux PRUDHOMME's education history includes attending ISEP from 2008 to 2014, where they studied Technologie sans Fil. In 2013, they had the opportunity to study abroad at National Chiao Tung University for one academic semester. Furthermore, they completed their Baccalauréat degree in the section S at Collège-Lycée Saint Dominique from 2001 to 2008.

Links

Previous companies

Arkema logo
Devoteam logo
BNP Paribas logo

Timeline

  • Head Of Customer Experience

    April 1, 2023 - present

  • Technical Presales Manager

    June, 2022

  • Customer Success Manager

    January, 2021

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