Beatriz Fano

Beatriz Fano began their work experience in 2000 as a Bank Branch Trainee at Citibank. Beatriz then worked at Banco Itaú as a Supervisor of the Financial Investments Advisory Department from December 2001 to June 2003. After that, they worked at Societe Generale Corporate and Investment Banking - SGCIB as a Marketing Project Coordinator for the Investment Department of Portuguese Affairs from August 2003 to March 2004. Beatriz then joined Sitel as a Customer Service Supervisor from August 2004 to September 2006. In 2007, they worked at Parkwell Management Consultants as a Project Coordinator for Customer Experience from January 2007 to March 2007. Beatriz also worked at George P Johnson as a Client Service Manager - EMEA Marketing Events from June 2007 to July 2010. Finally, they joined GSMA where they held the position of Senior Customer Care Manager from July 2010 to October 2015 and later became the Global Head Of Customer Experience from October 2015 until the present.

Beatriz Fano obtained a Master's degree in Design Customer Experience & Innovation from IEBS in 2023. Beatriz also earned a Master's degree in Business Intelligence from INSA, Business, Marketing & Communication School in 2018. In terms of certifications, they hold a Certificate of AgilePM 2010 Foundation from APMG International (year not specified), a Certificate in Project Management Professional (PMI) from The Knowledge Academy in 2012, and a Certificate in Events Management from King's College London in 2008. Beatriz Fano completed their Bachelor's degree in International Relations and Affairs from Pontifícia Universidade Católica de São Paulo in 2001 and a Master's degree in International Cooperation with an emphasis on social and economic aspects of sustainable development from Universidad Complutense de Madrid in 2004. Beatriz has received several additional certifications, including ones in UX Design, Digital Transformation, and Customer Experience.