AJ

Abiesh Jose

Head Customer Service Quality at ESAF Bank

Abiesh Jose started their work experience in 2010 as a Cluster Head at ICICI Bank, where they were responsible for managing five retail bank branches and overseeing sales and operations. In 2011, they joined Infosys as a Lead Consultant Finacle CRM, where they played a key role in understanding and translating business processes into software requirements and functional specifications. Abiesh also implemented agile methodology in Finacle CRM and managed release planning. Abiesh then moved on to EdgeVerve in 2016, working as a Product Manager Finacle CRM. In this role, they executed and monitored the implementation of banking CRM applications in various countries, including the USA, Middle East, Africa, and India. Abiesh also studied existing business processes and re-engineered them for profitability. Abiesh's most recent position is Head Customer Service Quality at ESAF Bank, starting in 2017.

Abiesh Jose completed their Master of Business Administration (M.B.A.) with a focus on Information Technology and Finance from Rajagiri Centre for Business Studies from 2000 to 2002. Prior to that, they attended Rajagiri School Kalamassery from 1990 to 1993. It is unclear whether they obtained a degree during their time at Rajagiri School. Additionally, they attended Rajagiri School Kalamassery, Kochi from 1989 to 1993, but again, it is unknown if they obtained a degree during this period. After their M.B.A., there is no information available on further education.

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Timeline

  • Head Customer Service Quality

    November, 2017 - present