AJ

Abiesh Jose

Head Customer Service Quality at ESAF Bank

Abiesh Jose started their work experience in 2010 as a Cluster Head at ICICI Bank, where they were responsible for managing five retail bank branches and overseeing sales and operations. In 2011, they joined Infosys as a Lead Consultant Finacle CRM, where they played a key role in understanding and translating business processes into software requirements and functional specifications. Abiesh also implemented agile methodology in Finacle CRM and managed release planning. Abiesh then moved on to EdgeVerve in 2016, working as a Product Manager Finacle CRM. In this role, they executed and monitored the implementation of banking CRM applications in various countries, including the USA, Middle East, Africa, and India. Abiesh also studied existing business processes and re-engineered them for profitability. Abiesh's most recent position is Head Customer Service Quality at ESAF Bank, starting in 2017.

Abiesh Jose completed their Master of Business Administration (M.B.A.) with a focus on Information Technology and Finance from Rajagiri Centre for Business Studies from 2000 to 2002. Prior to that, they attended Rajagiri School Kalamassery from 1990 to 1993. It is unclear whether they obtained a degree during their time at Rajagiri School. Additionally, they attended Rajagiri School Kalamassery, Kochi from 1989 to 1993, but again, it is unknown if they obtained a degree during this period. After their M.B.A., there is no information available on further education.

Location

Kerala, India

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ESAF Bank

6 followers

“The Joy of Banking” The new age social bank is here to repurpose and redefine banking experience to you. ESAF Small Finance Bank primarily focuses on expanding the banking compass to new underbanked areas, yet stand as a bank for all with presence everywhere. We are Great Place To Work certified! Evangelical Social Action Forum (ESAF) started its journey as an NGO in the year 1992, with a larger vision of the sustainable and holistic transformation of the poor and marginalised. Since then the bank is extending a helping hand for livelihood through its micro-enterprise programs, for medical care through community health programs, for education through human resource development programs, and for shelter through disaster management and rehabilitation programs. In 2008, ESAF Microfinance and Investments Pvt. Ltd. was formed giving importance to the financial component in the holistic economic development of the poor and marginalised. The Reserve Bank of India issued an in-principle license to ESAF Microfinance and Investments Pvt. Ltd. to set up a new Small Finance Bank in October 2015. The bank started its operations on 10th March 2017. In June 2018, RBI permitted the Bank to start NRE (Rupee) Account Operations. While adhering to traditional banking services focusing on in-person customer service, the bank also has a host of modern banking services including Internet Banking, Mobile Banking, Missed Call Banking, SMS Banking etc. The doorstep delivery service and free video calling facility at branches are some of the exclusive features offered by ESAF Small Finance Bank. Disclaimer: For the security of your financial information and to ensure the protection of your funds, we kindly request that you not to share your account information, card details, and PIN number with anyone.


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1,001-5,000

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