Madhu K Shankar

Madhu K Shankar currently serves as Chief Manager for Digital Banking at ESAF Bank since October 2023. Prior experience includes roles such as Manager Customer Experience Excellence at Popular Vehicles & Services Ltd from August 2021 to April 2023, and Assistant General Manager of Customer Service at WF Trading Pvt. Ltd (DREAM SOUQ) from December 2019 to March 2020. Previously, Madhu held the position of Chief of Operations at MINDMASTER TECHNOLOGIES PRIVATE LIMITED and spent over a decade at Vodafone in various managerial roles including Zone Customer Service Lead and Quality Assurance Manager. Early career experience includes significant contributions at Hutchinson Essar South Limited and Web World. Madhu holds a Bachelor of Commerce degree from the University of Calicut.