ESAF Bank
Madhu K Shankar currently serves as Chief Manager for Digital Banking at ESAF Bank since October 2023. Prior experience includes roles such as Manager Customer Experience Excellence at Popular Vehicles & Services Ltd from August 2021 to April 2023, and Assistant General Manager of Customer Service at WF Trading Pvt. Ltd (DREAM SOUQ) from December 2019 to March 2020. Previously, Madhu held the position of Chief of Operations at MINDMASTER TECHNOLOGIES PRIVATE LIMITED and spent over a decade at Vodafone in various managerial roles including Zone Customer Service Lead and Quality Assurance Manager. Early career experience includes significant contributions at Hutchinson Essar South Limited and Web World. Madhu holds a Bachelor of Commerce degree from the University of Calicut.
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ESAF Bank
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“The Joy of Banking” The new age social bank is here to repurpose and redefine banking experience to you. ESAF Small Finance Bank primarily focuses on expanding the banking compass to new underbanked areas, yet stand as a bank for all with presence everywhere. We are Great Place To Work certified! Evangelical Social Action Forum (ESAF) started its journey as an NGO in the year 1992, with a larger vision of the sustainable and holistic transformation of the poor and marginalised. Since then the bank is extending a helping hand for livelihood through its micro-enterprise programs, for medical care through community health programs, for education through human resource development programs, and for shelter through disaster management and rehabilitation programs. In 2008, ESAF Microfinance and Investments Pvt. Ltd. was formed giving importance to the financial component in the holistic economic development of the poor and marginalised. The Reserve Bank of India issued an in-principle license to ESAF Microfinance and Investments Pvt. Ltd. to set up a new Small Finance Bank in October 2015. The bank started its operations on 10th March 2017. In June 2018, RBI permitted the Bank to start NRE (Rupee) Account Operations. While adhering to traditional banking services focusing on in-person customer service, the bank also has a host of modern banking services including Internet Banking, Mobile Banking, Missed Call Banking, SMS Banking etc. The doorstep delivery service and free video calling facility at branches are some of the exclusive features offered by ESAF Small Finance Bank. Disclaimer: For the security of your financial information and to ensure the protection of your funds, we kindly request that you not to share your account information, card details, and PIN number with anyone.