Erika Paola Hurtado Garcia

Erika Paola Hurtado Garcia has had a varied work experience. Erika Paola has been a Sales Executive Sr. at Escala Saas since 2021, a Consultor Independiente Transformación Digital at Davinci Technologies - Google Partner since 2020, a Sales Lead at TransUnion since 2019, a Jefe de Operaciones de Venta at DataCrédito Experian since 2019, a Coordinadora de Calidad and Coordinadora de Ventas at Ilumno since 2017, a Líder de Calidad and Líder de Procesos y Mejora Continua at Atento since 2015, and an Analista del Sistema de Gestión at Américas BPS since 2011. At TransUnion, they were responsible for designing strategies to meet assigned budgets, providing constant support to customers in solving their needs, and identifying key points in the processes to achieve efficiency and continuous improvement. At Ilumno, they were responsible for providing consultancy services to the operations teams (sales and customer service) in designing new strategies to achieve the established objectives, internal auditing of the processes managed by each campaign to ensure the integrity of the information shown to customers, and maintaining a fluid communication between customers and operations to identify service expectations and ensure the necessary tools for compliance. At Atento, they were responsible for leading the team responsible for the execution of the transaction monitoring process, guaranteeing the compliance with the contractual and business requirements regarding the company's quality policy. At Américas BPS, they were responsible for performing internal audits of the COPC and ISO (9001-2008,27001) standards, documenting and raising the company's processes, providing advice for process improvement of each area, both operational and administrative, based on the standards certified by the company, and documenting operational processes.

Erika Paola Hurtado Garcia attended Servicio Nacional de Aprendizaje (SENA) from 2019 to 2021 and obtained a Tecnologo degree in Gestion de Mercados. In addition, they obtained a LinkedIn para ventas certification from LinkedIn in June 2020.