Steffen Moore

Team Lead, Support Operations at eSentire

Steffen Moore has extensive work experience in the technology industry. Steffen is currently working at eSentire as a Team Lead for Support Operations since August 2022. Prior to that, they were a Senior Support Center Analyst at eSentire from September 2021 to August 2022.

Before joining eSentire, Steffen worked at VMware for six years. Steffen started as a Technical Support Engineer II in June 2015 and held various roles within the company. Steffen served as a Network Virtualization Support Engineer, a Technical Support Engineer for vSAN, and a Senior Technical Support Engineer for vSAN. In their role as an Escalation Engineer, they were responsible for addressing and resolving product issues, working closely with multiple teams such as Engineering and Product Managers. Steffen also served as a technical mentor for a team of over 20 engineers.

Overall, Steffen Moore has a solid background in technical support and operations, with a focus on virtualization and support for various VMware products.

Steffen Moore's education history begins with obtaining an erw. Fachhochschulreife from Guts Muths Gymnasium in an unspecified year. This indicates the completion of High School/Secondary Diplomas and Certificates. From 2005 to 2008, Steffen attended bib International College Hannover and earned a degree as a staatlich gepr. kaufmännischer Assistent für Wirtschaftsinformatik. This degree focused on Computer/Information Technology Administration and Management. Steffen's education continued from 2011 to 2014 at ATIW-Berufskolleg Paderborn, where they acquired a degree in Fachinformatiker Systemintegration. This degree concentrated on Computer Systems Networking and Telecommunications.

In addition to their formal education, Steffen Moore has obtained several certifications. These include "Coaching and Developing Employees" from LinkedIn in May 2023, "LFS458: Kubernetes Administration" from The Linux Foundation in September 2019, and various certifications from VMware. Steffen obtained the "VMware Certified Advanced Professional - Data Center Virtualization Design 2019" certification, the "VMware Certified Implementation Expert 6.5 – Data Center Virtualization" certification, and the "VMware Certified Advanced Professional 6 – Data Center Virtualization Deployment" certification, all in September 2019. In 2017, Steffen earned the "Double VCP – Data Center Virtualization & Network Virtualization" certification and the "VMware Certified Professional 6 – Data Center Virtualization" certification. Currently, Steffen holds the "VMware Certified Professional 6 – Network Virtualization" certification, along with several other VMware-related certifications, although the specific months in which they were obtained are not provided.

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Timeline

  • Team Lead, Support Operations

    August, 2022 - present

  • Senior Support Center Analyst

    September, 2021