ESG (Customer Success as a Service®️)
Colby Bock is an accomplished professional in customer success and operations with extensive experience across various industries. Currently serving as the Director of Customer Success Program Delivery at ESG, Colby leads a skilled team in implementing customized Customer Success Roadmaps. At GovernmentCIO, Colby contributes to the development of innovative products for US Military Veterans, leveraging six years of active duty experience. Previously, Colby held multiple leadership roles at ZOLL Medical Corporation, including Vice President of Operations, where responsibilities encompassed global customer success and compliance. Colby's experience also includes the strategic reshaping of support teams at zingfit and management of technical support operations at CenturyLink, demonstrating a strong commitment to enhancing customer experiences.
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ESG (Customer Success as a Service®️)
ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization. We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention. Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization.