ESG delivers Customer Success as a Service® (CSaaS), enabling you to build, operationalize, and transform your CS organization. We’re here to help you improve metrics and accomplish your ultimate goal of reduced churn and increased retention. Our services combine consultation, process development, people, and automation to increase the capabilities of your Customer Success organization. 

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ESG (Customer Success as a Service®️)

ESG (Customer Success as a Service®️)'s headquarters in Cincinnati, OH, United States

Michael Harnum

Colby Bock

Melissa Langworthy

Sheik Ayube

The Customer Success Team at ESG is dedicated to driving customer retention and reducing churn by delivering tailored Customer Success initiatives. This team combines consultation, process development, and automation to enhance the capabilities of our clients' CS organizations. They work closely with customers to implement and optimize Customer Success programs, ensuring measurable improvements in key metrics and overall customer satisfaction.

Customer Success Team

The Sales Team at ESG is responsible for driving revenue growth by identifying and engaging potential clients, presenting and promoting ESG's Customer Success as a Service® solutions, and nurturing relationships to close deals. Team members work collaboratively to understand client needs, tailor solutions, and secure partnerships aimed at reducing churn and increasing customer retention for our clients.

ESG (Customer Success as a Service®️)

Org chart

Teams

Customer Success Team

Sales Team

Offices

ESG (Customer Success as a Service®️)

Org chart

Teams

Customer Success Team

Sales Team

Offices

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