Shaleen Gupta

Shaleen Gupta is a seasoned executive with extensive experience in customer success, operations, and strategic management. Currently serving as Chief Customer Success Officer at ESG since February 2025, Gupta leads the development of customer experience initiatives and enhances client relationships with technology solutions. Prior to this role, Gupta was Chief Operations Officer at Tomorrow Energy from May 2018 to February 2025, where innovative strategies accelerated operational growth. Earlier experience includes Director of Operations at Entrust Energy, where Gupta developed market strategies and improved operational efficiencies, and Project Consultant at Pratham, focusing on campaign management and marketing. Gupta also has a background in media planning, holding senior roles at Optimum Media Solutions and McCann Erickson. Educational credentials include an MBA in Strategic Management from the University of Houston, a Master's degree in Mass Communication/Media Studies from SNDT University, and a Bachelor's of Science in Microbiology and Immunology from the University of Mumbai.