Esker ANZ
Dalene Vogel Simpson is a highly experienced professional in customer experience and financial management, currently serving as Senior Customer Experience Manager at Esker ANZ since January 2020, where responsibilities include overseeing the Customer Experience team and ensuring exceptional account management practices. Previous roles include managing the Customer Experience Program at Esker ANZ, and leadership positions at The Benevolent Society, Anglicare Sydney, and Bethanie, where significant achievements included team restructuring, stakeholder management, and operational stability. Dalene has expertise in accounts receivable, financial systems, and training facilitation, enhanced through roles at DCD Group, Pathcare, and Canon South Africa. Educational qualifications include a Bachelor of Commerce in Accounting, certifications in Coaching, and ongoing professional development from Australian Pacific College and Stellenbosch Business School.
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Esker ANZ
Esker is a global cloud platform built to unlock strategic value for Finance, Procurement and Customer Service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organisations. Esker’s cloud platform integrates with existing ERP environments, giving businesses the flexibility to connect with any system without having to change the way they work. By developing AI-driven technologies and automating the Order-to-Cash and Source-to-Pay cycles, Esker frees up Finance, Procurement and Customer Service professionals from time-consuming tasks, helps them be more efficient, and enables them to develop new skills. Founded in 1985, Esker operates in North America, Latin America, Europe, Australia & New Zealand and Asia with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. Esker leverages its strong culture of innovation, solid financial management, technology expertise, cohesive international organisation, strong social commitment, and a HR policy that promotes autonomy and accountability. Esker embodies the growth and value it delivers to its customers. Learn more about Esker: www.esker.com.au