Dalene Vogel Simpson

Dalene Vogel Simpson is a highly experienced professional in customer experience and financial management, currently serving as Senior Customer Experience Manager at Esker ANZ since January 2020, where responsibilities include overseeing the Customer Experience team and ensuring exceptional account management practices. Previous roles include managing the Customer Experience Program at Esker ANZ, and leadership positions at The Benevolent Society, Anglicare Sydney, and Bethanie, where significant achievements included team restructuring, stakeholder management, and operational stability. Dalene has expertise in accounts receivable, financial systems, and training facilitation, enhanced through roles at DCD Group, Pathcare, and Canon South Africa. Educational qualifications include a Bachelor of Commerce in Accounting, certifications in Coaching, and ongoing professional development from Australian Pacific College and Stellenbosch Business School.