Vince Franco

Vince Franco is an experienced IT professional with a comprehensive background in desktop support and IT resource management. Currently serving as Desktop Support Manager at ESL Federal Credit Union since September 2022, Vince has previously held significant roles including Manager of IT Support at Genesee & Wyoming Inc., Help Desk Supervisor at GateHouse Media, and Manager of Capacity and Resource Management at Excellus BCBS. Through various positions, Vince has demonstrated leadership in supervising technical teams, centralizing support models, and improving IT service delivery. Educational qualifications include an MBA from SUNY Empire State College and a BS in Chemistry from Rochester Institute of Technology, alongside military experience as a Nuclear Power Officer in the US Navy.