Terri Franczak

Terri Franczak has a diverse and extensive work experience in the field of information technology and customer operations. Terri is currently working as the Sr. Director Consumer Experience CX at eSolutions Furniture since April 2023. Prior to this, they held the role of Sr. Director IT | Application Development & Management at the same company from June 2019 to April 2023. Before joining eSolutions Furniture, Terri was the Director Of Information Technology at the company from April 2017 to June 2019. Terri also worked as the CRM Director of Operations - Commercial from September 2009 to June 2019, and as the Director of Direct Ship & Installation Services from July 2007 to September 2009. Prior to their roles at eSolutions Furniture, Terri served as the Director of Installation Products from January 2006 to July 2007.

Before joining eSolutions Furniture, Terri worked as the Director of Customer – Business Solutions at Better Results, Inc. from March 2005 to January 2006. Terri also has experience at Bush Industries, where they served as the Information Technology Manager from January 2004 to March 2005, and as the Information Technology Project Manager from July 2002 to January 2004.

Terri began their career at AMT, Inc. as a Project Analyst from May 1993 to January 1996, and later held the role of Sr. Project Analyst from January 1996 to May 2002.

Terri Franczak attended St. John Fisher University from 1988 to 1992, where they earned a Bachelor of Arts degree in Communications Journalism/Economics.