Catherine Boast

Catherine Boast is an experienced Service Delivery Manager at ESP Global Services, where responsibilities include maintaining high performance for Tier One clients and managing KPIs, SLAs, and customer experience since September 2010. Previous roles at ESP include Senior Project Delivery Coordinator, focusing on large project delivery and stakeholder engagement, and WorkPlace Deployment Engineer, responsible for IT requirements and deployment of Windows 7. Earlier experience includes serving as a Technical Support Analyst at Gekko Group and an IT Service Desk Analyst at easyJet. Catherine holds a Bachelor's Degree in Secure & Forensic Computing from The University of Huddersfield and has a strong educational background with A Levels and GCSEs.