Lidia Angelova

Lidia Angelova is a seasoned professional with extensive experience in service delivery and client success management. Currently serving as a Senior Service Delivery Manager at Experian since September 2025, Lidia previously held the role of Senior Customer Success Manager at Tungsten Automation from June 2023 to October 2025, where responsibilities included managing service delivery and operational processes for a diverse client portfolio. Prior to that, Lidia worked for over a decade at Tungsten Network, a Kofax company, starting as a Senior Client Program Coordinator and progressing to Service Delivery Manager, focusing on meeting contract and SLA requirements while driving account optimization and monitoring key performance indicators. Lidia holds a Master’s Degree in International Economics and a Bachelor’s Degree in International Relations and Affairs from the University of National and World Economy.