Adriana Fitch

Customer Support Lead at Espressive

Adriana Fitch has a diverse work experience spanning across various companies and roles. Adriana most recently worked at Espressive as a Customer Support Lead starting in November 2021. Prior to that, Adriana worked at Bring IT as a Business Program Manager from January 2019 to November 2021. Adriana also worked at NTT DATA Services as a Helpdesk Senior Analyst (Team Lead) from October 2017 to September 2018. Before that, they were a Market Research Analyst at Hewlett Packard Enterprise from July 2015 to March 2017.

Adriana has a strong background in customer support and technical roles. Adriana worked at HP as a WW CS Engineer, Customization Lab Team Lead from March 2013 to July 2015, and as a WW CS Labtech from December 2010 to March 2013. Before joining HP, they had an internship at Flextronics as a Helpdesk Support intern from August 2010 to November 2010. Adriana also had a project-based role at ITESO Universidad Jesuita de Guadalajara, where they worked on Career Accreditation Project- Network Infrastructure Maintenance from January 2010 to July 2010.

Adriana'searly career experience includes an internship in Technical Support at ITESO from September 2008 to September 2009. Adriana's work experience highlights their expertise in customer support, program management, and technical roles, showcasing their versatility and adaptability in different organizations.

Adriana Fitch obtained an Engineer's degree in Computer Systems Networking and Telecommunications from ITESO Universidad Jesuita de Guadalajara between the years 2005 and 2010. Currently, they are pursuing a Bachelor's degree in Psychology from Universidad Antropológica de Guadalajara (UNAG), expected to be completed between 2020 and 2023. Additionally, Adriana has obtained numerous certifications in various fields, such as Sales: Customer Success, Technical Recruiting, Finance for Non-Financial Managers, Administrative Human Resources, Lean Six Sigma Foundations, SAP ERP Essential Training, Supply Chain Foundations, Creating and Giving Business Presentations, Financial Analysis: Introduction to Business Performance Analysis, Financial Analysis: Making Business Projections, Financial Literacy: Reading Financial Reports, Leading Productive Meetings, Learning Digital Business Analysis, Linux: Web Services, Programming Foundations: Fundamentals, Learning Data Analytics, Become a Project Manager, Project Management Foundations: Budgets, Project Management Foundations: Communication, and Project Management Foundations: Procurement. These certifications were obtained from LinkedIn and range from 2018 to 2021.

Links

Previous companies

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Timeline

  • Customer Support Lead

    November, 2021 - present