Heather Braton

Heather Braton is an experienced retail operations professional with a diverse background spanning over 19 years. Currently serving as the Retail Operations Program Manager at Essense of Australia since April 2022, Heather brings extensive expertise in sales enablement and training from a previous role at Blue Cross and Blue Shield of Kansas City. Former experience includes positions at Hallmark Cards, where Heather progressed through several roles, including Internal Sales Manager and Sales & Support Manager, overseeing sales strategies and team development. Additional roles at Sephora Inside JCPenney and Tiffany & Co. focused on sales management and customer service excellence, with responsibilities ranging from team leadership to sales growth initiatives. Heather’s career began with a role as a Claims Representative at Blue Cross and Blue Shield of Kansas City, providing a solid foundation in customer service and operations.