Essense
Sander Kruitwagen is an accomplished Operations Director at Essense, bringing extensive expertise in optimizing operational processes and enhancing business performance since August 2011. Sander has held various leadership roles within Essense, including Head of Operations and BizOps & Practice Lead, where responsibilities included managing back-stage processes, establishing KPIs, and driving customer-centric collaboration. Sander also served as Senior Design Consultant for Philips Experience Design, focusing on strategic service design for integrated HealthTech solutions. With a solid educational background in Industrial Design from Eindhoven University of Technology and RMIT University, Sander's career encompasses roles in research, user experience design, and service design, contributing to significant projects for international clients.
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Essense
We are a hands-on customer experience design agency. We help our clients organise a customer-centric way of working, research their customer needs, manage their customer journeys and design their customer experiences.