Floris Nijdam

Floris Nijdam is a seasoned professional in customer experience and design innovation, currently serving as the Lead Journey Consultant for New Products at Essent since February 2023. Previously, Nijdam held key roles such as Customer Experience Manager for Global Spare Parts at Cavotec, where contributions were made to enhance customer service quality in clean-tech solutions, and Lead Service Designer at INFO, focusing on digital business innovation and project acquisition. Nijdam's extensive experience at Mirabeau included positions such as Principal Creative Consultant, leading creative teams to success. Notable leadership as Chairman of the B2B Experience Expert Group at Shopping Tomorrow was marked by guiding CEOs in digital transformation. A background in interaction design and web development complements an educational foundation in Industrial Design Engineering from Delft University of Technology.