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Emilee Burrough

Customer Service Manager at Essilor Group

Emilee Burrough has extensive experience in customer service and quality assurance within the optical industry. Currently serving as Customer Service Manager at Essilor Instruments USA since July 2019, Emilee has developed a training program and cross-trained agents to enhance efficiency. Prior experience at Hoya includes roles as Quality Assurance Team Lead, where Emilee established the department and created essential policies, and as Customer Service Manager Interim, overseeing a team of 20 representatives. Earlier roles included leading customer service teams and managing customer relations at various companies, including Essilor Instruments USA and Optical Gallery Eyecare and Laser. Emilee's foundational experience as a Quality Assurance Specialist at Brylane L.P. further demonstrates expertise in evaluating service quality and training personnel.

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