Shelley Moore

Shelley Moore is a seasoned professional with extensive experience in customer care and operations within the SaaS industry. Currently serving as Sr. Director of Customer Care for HELIX, a division of EssilorLuxottica, Shelley leads a team focused on delivering exceptional customer experiences in service, success, onboarding, and training. Previous roles include Director of Customer Care at VisionWeb and Director of Operations at FramesDirect.com, where Shelley excelled in managing customer service, logistics, and team performance. With a background in operations management at Essilor Group and marketing leadership at The CS Moore Studio Ltd and Diamond Comic Distributors, Shelley has demonstrated expertise in developing KPIs, motivating teams, and enhancing processes. Shelley holds degrees in Corporate Communications, Marketing, Graphic Design, and Journalism from the University of Baltimore and Villa Julie College.