Jacob D.

Jacob D. is a seasoned professional with extensive experience in field service engineering and technical support. Currently serving as a Senior Field Service Engineer at Field Nation, Jacob has successfully managed over 3,100 work orders for more than 140 clients while ensuring compliance with Service Level Agreements (SLAs). Jacob's career includes roles as a Field Service Technician, Datacenter Technician, and Lead Technician, where responsibilities encompassed troubleshooting hardware and software issues, performing component-level replacements, and managing hardware deployments. Jacob co-owns Flint Candle Company and contributed to multiple organizations, including NCR Corporation and Peak Systems, Inc., demonstrating a strong capability in technical operations and customer service. Jacob holds an Associate's degree in General Studies from Mott Community College.