Maed Jolie Ramirez Itil4

Jolie Ramirez, MAEd, ITIL4, is an experienced Client Engineer II at Coretelligent, focusing on providing on-site and remote client support, resolving technical issues, and managing user interactions. With additional roles as a Field Support Engineer and Field Support Specialist, Jolie has extensive experience in troubleshooting and supporting a wide range of technologies. Prior positions include Field Services Engineer at Field Nation, where project management and customer service were key responsibilities, and IT and Networking Program Director and Instructor at Laurus College, overseeing faculty and teaching IT curricula. Additionally, roles as a Compliance Specialist at GSMS, Incorporated, and Sign Language Interpreter at Santa Barbara City College highlight diverse skills in training, curriculum development, and communication. Jolie holds a Master of Arts in Adult Education and Training and is pursuing a Bachelor of Science in Cybersecurity and Information Assurance.