Randy White

Randy White is an experienced Technical Support Manager at Essintial Enterprise Solutions, having served since November 2009, where responsibilities include implementing customer requirements and ensuring adherence to procedural call flows within a 24x7 Technical Support center. Prior to this role, Randy held positions as a Level IV Technical Support Lead, providing leadership and resolving customer escalations efficiently, and a Level III Technical Support professional at Halifax Enterprise Solutions/National Support Services, focusing on clear communication and ownership of critical areas. Earlier career experiences include serving as a Level II Call Management specialist, coordinating subcontractors and technicians, and fulfilling IT Component Group responsibilities for mission-critical requests.