Ahmad al Arab

Ahmad Al Arab has a diverse work experience spanning various roles and responsibilities. Ahmad started their career at Umniah belong in 2005 as a Call Centre Representative, handling customer inquiries and resolving issues. Ahmad then moved on to roles such as Quality Call Monitoring Officer and Contact Centre Operation Support Officer, where they conducted trainings, updated information tools, and participated in creating processes and procedures. In 2009, they became a WFM & Scheduling Sr. Officer, responsible for determining and adjusting agents' schedules based on workload. Ahmad later took on the role of Call Center Support & WFM Specialist, managing call center operations and providing support to different divisions. In 2014, they joined Estarta Solutions as a Technical Center Manager, leading customer support teams and handling escalations. Ahmad then became a Group Manager, leading a team of managers and serving as a liaison between technical and business perspectives. Currently, Ahmad serves as the Director of Operations at Estarta Solutions.

Ahmad Al Arab holds a Master of Business Administration (MBA) degree in Business Administration and Management, General from the University of Banking and Financial Sciences - Jordan (UBFS), which they completed from 2011 to 2013. Ahmad also obtained a Bachelor's degree in Economics from Mu'ta University - Al Karak - Jordan, graduating from 2001 to 2005. Ahmad has no specific education details for their earlier schooling at Tariq Bin Zyad School. Additionally, they have a certification in "Solving Business Problems" from LinkedIn, obtained in the year 2021.