Estarta Solutions
Mohammed Hasweh is a seasoned professional in the customer service and contact center industry, currently serving as the Senior Manager for Contact Center Operations and Customer Experience at Estarta Solutions since May 2016. In this role, Mohammed oversees the planning and management of customer satisfaction metrics, including NPS, CES, CSAT, and service level, while developing customer service policies to ensure consistent support. Prior to this position, Mohammed spent a decade at Umniah, where roles included Quality Assurance Supervisor, Contact Center Team Leader, and Customer Care Representative, all focusing on enhancing customer journeys and improving operational efficiency. Mohammed holds a Bachelor's Degree in Business Networking and Systems Management from Philadelphia University, earned between 2001 and 2004.
Estarta Solutions
Welcome to our official LinkedIn page! Estarta is a global engineering and information technology solutions innovator with a strong presence in eight countries, including Jordan. Greece, Saudi Arabia, the United Arab Emirates, Poland, Egypt, Romania, and Portugal are among the other countries we serve. As a dependable partner to corporations, we seek to provide cutting-edge b2b solutions in the ICT sector that enable organizations to succeed in today's fluctuating landscape. Our highly skilled professionals provide specialized services in 14 languages to both the public and private sectors (Microsoft and Cisco technologies). نعمل في 8 دول: الأردن، المملكة العربية السعودية، اليونان، الإمارات العربية المتحدة، مصر، بولندا ، رومانيا والبرتغال. حيث يقدم موظفونا المحترفون خدمات التكنولوجيا المتخصصة بـ14 لغة لكل من القطاعين العام والخاص على تقنيات Microsoft و Cisco. Discover more about us here: www.estarta.com And follow us here: • Twitter: https://twitter.com/Estarta • Linked in: https://www.linkedin.com/company/estarta-solutions/ • Instagram: https://www.instagram.com/estartasolutions/ Official Working Hours Amman, Jordan: Sunday- Friday, 9 AM - 5 PM Athens, Greece: Monday - Friday, 8 AM - 11 PM