Craig A. is a Continuous Improvement Manager at esure Group since April 2021, with extensive experience in process enhancement and customer experience across various industries. Previous roles include Continuous Improvement & Insight Manager and Continuous Improvement Specialist at Kura (CS) Ltd, and Customer Experience Manager at Teleperformance. Craig A. has successfully utilized Lean Six Sigma methodologies to streamline processes and improve customer journeys. Educational credentials include Black Belt and Green Belt certifications in Lean Six Sigma from Colin Barr & Associates and Capita, respectively. Early career positions include roles at NER as a Call Center Agent and at JD Sports as a Retail Assistant.
This person is not in the org chart
This person is not in any teams
This person is not in any offices