Rachel de Los Santos

Rachel De Los Santos has extensive work experience in the e-commerce industry. Rachel started their career at Internet World as an intern in 1998. Rachel then worked as a Media Consultant at NJIT in 1998-1999. Rachel joined Toysrus.com in 1999 and held roles such as Integration Project Manager, Creative Service Manager, and Manager of Vendor Fulfillment. Rachel was also the eCommerce Brand Director for FAO Schwarz and eToys before moving on to become the Director of Vendor Fulfillment and Marketplace Initiatives at Toys"R"Us, Babies"R"Us. During their time at Toys"R"Us, Rachel played a key role in streamlining the vendor on-boarding process, managing team operations, and spearheading the integration of the Drop Ship Compliance program. Rachel joined theshops.tv in 2016 as an Ecommerce Client Consultant, where they provided leadership and strategic direction for the successful launch of their ecommerce website. Rachel then worked at Skubana as a Strategic Account Manager for their SAAS Platform in 2017, before joining ESW in 2018. At ESW, they held various roles including Strategic Account Manager and Director of Client Success, before becoming the Senior Director of Client Success in 2022. Throughout their career, Rachel has demonstrated expertise in client success, operational management, and strategic initiatives.

Rachel De Los Santos has a B.A in Journalism from Rutgers University. Rachel also obtained a Graduate Certificate in Project Management from the Stevens Institute of Technology in 2004.