Jackie Brownlee

Jackie Brownlee is an experienced service designer currently working at NHS Digital since November 2020 and as a lead associate at eSynergy Solutions since November 2018. Prior roles include design lead at HM Revenue and Customs, where collaboration with a team aimed to enhance HMRC services, and user experience lead at HSBC, focusing on secure login and registration functions. Jackie is also the owner of Mellor Brownlee Limited, where product teams are assisted in embedding user experience into their workflows. Additional roles encompass business change consultant at RWE npower, senior user experience consultant at Aviva, and design team lead for the Summary Care Record at NHS Connecting for Health. Jackie’s career began as a web designer at Reuters after earning a Master's degree in User Experience from Lancaster University and a BA in English Literature from the University of Leeds.