ETB Group
Joubay Ouchene is an experienced operations and sales manager with a robust background in managing outsourcing sales and service projects across various partnerships. Currently serving as Operations Manager at ETB Group since March 2024, Joubay previously held the position of Sales Manager for Outsourcing Partners at Youvia from March 2020 to February 2024. Joubay's extensive experience in direct marketing and sales management at DTG spanned over 13 years, where roles included Manager of Direct Marketing & Retention and Manager of Field Sales, among others. Earlier career experience includes a managerial role at Transcom from August 2000 to September 2006. Joubay Ouchene is an alumnus of Economisch Lyceum Eindhoven, having completed studies from 1996 to 2000.
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ETB Group
On its journey up to today, ETB GROUP, the foundations of which were laid in 2003, has reached the present, growing with its experience and accumulation knowledge obtained in Europe. ETB GROUP is the largest Turkish company supplying omni-channel customer experience management services to countries such as Germany, Austria, Belgium and the Netherlands in multiple branches. Bringing customer experience to another level through customer care, technical support, customer acquisition, chat & back-office and other tailormade solutions. While building bridges between you and your customers ETB has adopted the principle of supplying services with a focus on 100% customer satisfaction. The company serves its customers with uncompromising quality, being aware that a superior brand quality, advanced technology and a satisfied customer portfolio constitute the most valuable capital. With a vision and mission that gives importance to producing quality products and services, considers research and knowledge as a social responsibility and respecting quality standards, ETB GROUP continues its domestic and international operations driven by more than 1000 passionate, talented & highly motivated advisors.