Mandy Jarvis

Customer Service Director at Eteach

Mandy Jarvis has a diverse work experience spanning multiple industries. Mandy began their career in 2000 as a Contract Manager at Action Computers. From 2002 to 2003, they worked as the Head of Tenders at Parcelforce Worldwide, where they were responsible for responding to tenders and ensuring uniformity in responses across the business.

Following this, Mandy joined the Royal Mail Group as a Customer Application Development Manager from 2003 to 2005. In this role, they scoped bespoke customer solutions, managed projects, and collaborated with the marketing team to identify target audiences for new products.

In 2004, Mandy joined GAME as a Contact Centre Manager and was in charge of merging and managing a dual-brand call centre. Mandy supervised a team of up to 95 employees and played a crucial role in their training, development, and performance appraisal.

From 2012 to 2014, Mandy worked as a Senior Customer Support Manager at Airinmar, where they supported a team of Customer Support Managers, managed process changes, and facilitated the implementation of new accounts.

Finally, Mandy's most recent experiences are with Eteach. Mandy served as the Head of Group Customer Service and Account Management from 2014 to 2015. In this role, they collaborated with schools to provide tailored recruitment solutions. Subsequently, they became the Customer Service Director at Eteach from 2015 to the present, where they continue to offer schools resourcing solutions and strategy advice.

Mandy Jarvis attended Emmbrook school from 1982 to 1987. No specific degree or field of study was provided.

Links

Timeline

  • Customer Service Director

    September, 2015 - present

  • Head of Group Customer Service and Account Management

    June, 2014