Victor Peña

Victor Peña has extensive work experience in the technology industry. Victor began their career at AT Network in 2009 as an IT Engineer, where they designed and implemented the company's network for Prepaid Wireless Internet and IP telephony services. Victor also monitored services and provided support to users.

In 2010, Victor joined ETEK INTERNATIONAL CORPORATION as a Support Engineer. In this role, they provided support for the company's products, including installation, configuration, and troubleshooting both remotely and on-site. Victor also assisted with product demonstrations when needed.

Victor then progressed to the role of Technical Support Specialist, where they ensured good service and compliance with SLAs, monitored case statuses, and helped engineers in finding effective solutions. Victor also prioritized critical cases.

Most recently, Victor served as a Support and Maintenance Senior Engineer at ETEK INTERNATIONAL CORPORATION. In this role, they handled critical cases, developed action plans, and provided resolutions to clients. Victor also assisted L2 engineers and proposed workarounds to mitigate the impact of incidents.

Overall, Victor Peña has a strong background in technical support, maintenance, and network design, demonstrating their expertise and ability to provide effective solutions in the technology field.

Victor Peña obtained a degree in Electronic Engineering with a specialization in Information Security and Systems from Universidad del Norte. In terms of certifications, Victor has obtained various certifications in the field of cybersecurity and network administration. These certifications include Check Point Certified Troubleshooting Expert, Check Point Certified Cloudguard Administrator, Cisco Certified Design Associate (CCDA), Symantec Packetshaper Administrator, Check Point Certified Security Master, Checkpoint Certified Security Expert R77.30, Blue coat Certified Packetshaper Administrator v4.2.1 (BCPSA), Blue coat Certified Packetshaper Professional v4.2.1 (BCPSP), CCNA, Check Point Certified Security Administrator R75 (CCSA), Checkpoint Certified Security Expert R76 (CCSE), Cisco Certified Network Associate Security (CCNA Security), and Fortinet Certified Network Security Associate version 5 (FCNSA). The specific obtained months and years are not provided for all certifications.