Thomas MacHiels

Thomas Machiels is an experienced OPEX Consultant at Ethias, specializing in business process management, tooling optimization, and operational management since September 2024. Prior to this role, Thomas held various positions at Belfius, including Dataspecialist and Head of Contracting & Servicing Customer Loans Services, where efforts focused on enhancing customer and employee satisfaction. Other notable experiences include roles at ING Belgium as a Customer Journey Expert, contributing to mortgage lending processes, and previous positions in business process management across multiple financial institutions such as AG Insurance and BNP Paribas Fortis. Thomas holds a Bachelor's degree in Business Management with a focus on Finance and Insurance from HUB-EHSAL and Hogeschool PXL.