Lorraine Ratnayake

Lorraine Ratnayake is a seasoned professional with extensive experience in the airline industry, currently serving as a Business Solutions Officer at Etihad Airways since July 2008. Lorraine has effectively managed end-to-end baggage systems administration, achieving recognition for contributions to Baggage Improvement initiatives in 2017. Previous roles include secondments as an Account Manager for Air Seychelles, where five key services were successfully transitioned, and as a Service Delivery Manager, recognized for enhancing service quality. Other positions held encompass Senior Subject Matter Expert and Project Officer, emphasizing project management and operational support. Lorraine's earlier career included roles as a Career Guidance Counselor at Australian Education Centre and a Primary School Teacher at OKI International School. Lorraine holds a Bachelor's degree in Business Administration from Jaipur National University, earned between 2014 and 2017.