Ahmed Tawfik

Ahmed Tawfik, MBA, has over 23 years of experience in customer service and call center management, currently serving as the Enterprise End User Call Center Manager at e& Egypt since September 2008. With a strong background in customer experience strategy formulation and vendor management, Ahmed has successfully enhanced both digital and front-line customer interactions. Previous roles include Customer Experience Manager, Corporate Back Office Complaint & Retention Senior Supervisor, and Training Senior Supervisor, where Ahmed focused on process improvement and employee development. Prior to e& Egypt, experience includes serving as Consumer Back Complaint and Retention Supervisor at Mobinil. Ahmed holds an MBA in Business/Commerce from the Arab Academy for Science, Technology and Maritime Transport and a Bachelor of Commerce in Accounting from Ain Shams University.