Rania Samy

Rania Samy is an accomplished IT Service Operation Manager at Etisalat Misr, with over 16 years of experience in the telecommunications industry since joining the company in 2007. Rania has held multiple leadership roles, overseeing teams responsible for IT operations, service desk support, and technical solutions management, ensuring high-quality support and stability for a wide range of applications, including CRM, customer care, and B2B solutions. Rania's expertise extends to vendor management, system automation, and fault detection, as well as providing technical knowledge and training to support teams. In addition to a robust professional background, Rania holds multiple advanced degrees, including MBAs and a Master's in Information Technology, complemented by numerous management training certifications. Rania's career also includes previous positions in IT administration and technical support at various educational and government institutions.