Deepak Prasad

Deepak Prasad has over 27 years of progressive experience in the telecommunications industry, currently serving as Duty Manager at the Customer Operations Center for Etisalat since June 1996. In this role, Deepak has led customer support operations, focusing on First Contact Resolution (FCR) rates and implementing process enhancements for continuous improvement. Previously held positions include Technical Lead at the ENTERPRISE NOC, where efficiency and customer experience were prioritized, and Duty Manager at the Technical Help Desk, emphasizing employee development and network performance optimization. Deepak's early career includes roles such as Engineer in Integrated Service Operations and Senior Technician at BPL Ltd, along with a strong foundation in manufacturing processes as a Production Engineer for a TV export unit. Deepak holds a Bachelor's degree in Electronics and Communications Engineering from TKM College of Engineering and an MBA in Total Quality Management from The International University.