Mohamed Alaa

Mohamed Alaa has extensive work experience in customer service and e-commerce. Mohamed began their career at Mobily as an Operations/Call Center Team Leader from July 2014 to July 2016. Mohamed then joined United ATS as a Training Specialist from May 2016 to September 2017. Following that, they worked at ArrowPharma as a Customer Service Supervisor from October 2017 to June 2018. Mohamed then joined FilKhedma as a Customer Service Supervisor from June 2018 to March 2020. From April 2020 to February 2022, they worked at Raneen.com as an E-Commerce Customer Service Supervisor. Currently, they are working at etmana as an E-Commerce Customer Service Supervisor, where they have established a customer service team, developed account SOP, prepared reports, and led both the customer service and complaint teams.

Mohamed Alaa earned a Bachelor's degree in Quality Control and Safety Technologies/Technicians from Workers University Egypt. Mohamed pursued this degree from 2010 to 2017. Additionally, they obtained a certification in Customer Success Management Fundamentals from LinkedIn in September 2022.