Galini Triantafillou

Galini Triantafillou is an experienced professional in customer service and process improvement, currently serving as a CS Process Specialist at Etraveli Group since July 2018, where responsibilities include mapping customer service flows, driving efficiency changes, and overseeing agent adherence to updated procedures. Previous roles include Support Agent and Travel Operations Agent, demonstrating expertise in handling complex customer requests and reporting technical issues. Prior experience spans various industries, including direct customer interaction and logistics with A. Pitenis Bros SA and Hertz Autohellas, as well as e-commerce and administrative roles with organizations like The Smile of the Child and Fragkos S.A. Galini holds a Specialist Tax Consultant Office degree and has advanced proficiency in the Russian language from Pushkin State Russian Language Institute.