Christian Torres Franklin

Christian Torres Franklin has nine years of work experience. In 2021, they began working as an Information Technology Support Engineer for Empowerment through Technology & Education, Inc., where they worked with Windows 10 Pro/Enterprise and Server 2019, Microsoft Active Directory and PowerShell, and Microsoft Office 365 Administration, security features, and rules. From 2018-2021, they worked as a Networking Engineer for UST, where they managed incident management reactive (reception, opening, monitoring, updating, and closing) in IT assets related to degradation or unexpected outages, access problems to corporate applications associated with active directories, facilitated the dialogue with the client and the rest of the teams during the incident management process notifications via e-mail and telephone, diagnosis, status update, closure, and validation, and evaluated the incident's impact, the severity assignment, and the defined priorities. From 2017-2018, they worked as a Front Office Service Manager of the Video Service at Media Networks for AirOn Group, where they coordinated the service, supervised and organized work shifts, and supervised the activities of the service provided. From 2016-2017, they worked as Perú, Ecuador and Chile IT Support Coordinator en Telefónica Global Solutions for EXCELIA, where they answered initial inquiries by phone or email from users, managed incidents via a ticket system, and managed IT risk management (ISO 31000) and information security management (ISO 27001). From 2012-2016, they worked as Head of Department Technology Information for Fahrenheit DDB, where they managed personnel in charge, was responsible for more than a hundred end users, and was responsible for managing, coordinating, and negotiating with the service providers. From 2009-2012, they worked as Head Of Support for Mercado Electrónico S.A.C., where they managed personnel in charge, supervised and coordinated the service, and had direct dealings with clients and suppliers. From 2008-2009, they worked as Professor - Academic Coordinator for Academia Mac/PC – Apple & Adobe Training Center, where they were a course instructor for macOS operating system introduction and macOS Support and Administration basic, intermediate and advanced, and coordinated, supervised, and monitored teacher's development activities and complementary services at the academy. Finally, from 2004-2008, they worked as Head Of Support for Elka Perú S.A.C., where they planned and implemented the support area and Apple's guarantees, developed the process for applying the guarantees (parts order and return), and developed the process for equipment reception and delivery process.

Christian Torres Franklin has an extensive education history. Christian obtained an Electronic Engineering Technician degree from Escuela Superior Tecnológica SENATI in 2005, followed by an Apple Certified Mac Technician - ACMT certification from New Horizons Computer Learning Centers in 2008. In 2010, they earned a Network and Communications Engineer degree from Universidad Peruana de Ciencias Aplicadas. In 2018, they obtained an English Language and Literature/Letters degree from Universidad del Pacífico (PE), and in 2021, they earned a Master in Cybersecurity and Information Management degree from Postgrado UPC. Additionally, Franklin has numerous certifications, including Lead Cybersecurity Professional Certificate (LCSPC) from CertiProf, Certified ISO/IEC 27001 Internal Auditor (I27001IA) from CertiProf, Cyber Security Management Professional from PMC Training and Consulting Services, ITIL® 4 Foundation Certificate from PMC Training and Consulting Services, CompTIA A+ (220-1001 and 220-1002) from Pluralsight, Microsoft Teams (2019) from Pluralsight, Getting Started with Analyzing Network Traffic Using Wireshark from Pluralsight, Information Security based on ISO 27001 from PMC - Especialistas en Procesos de Negocio, ITIL® 2011 Foundation Certificate in IT Service Management (ITILF) from PMC - Especialistas en Procesos de Negocio, Curso de IPv6 Básico - 3ra. Edición del año 2016 from LACNIC, Cisco CCNP Certification Course from Cibertec, Cisco CCNA Certification Course from Cibertec, Apple Certified Technical Coordinator - ACTC from New Horizons Computer Learning Centers, Apple Certified Support Professional - ACSP from New Horizons Computer Learning Centers, OPSWAT Data Transfer Security Associate (ODSA) from OPSWAT, OPSWAT Endpoint Compliance Associate (OECA) from OPSWAT, OPSWAT Legacy System Associate (OLSA) from OPSWAT, OPSWAT Network Security Associate (ONSA) from OPSWAT, and OPSWAT Secure Storage Associate (OSSA) from OPSWAT.