Gabriela Guanella

Gabriela Guanella has a diverse work experience spanning over several years. Gabriela has held the position of Operations and Customer Service Manager at Eugene since 2021. Prior to that, they worked at Genomic Diagnostics from 2015 to 2021, serving as a Customer Care Officer 2IC. In this role, they managed various divisions of the Department of Home Affairs and liaised with multiple organizations across Australia.

Before joining Genomic Diagnostics, Gabriela worked at InterContinental Melbourne The Rialto in various capacities. From 2014 to 2015, they served as a Duty Manager, responsible for managing the Front Desk and handling emergencies. Gabriela also managed check-ins during peak seasons. Additionally, they worked as a Food & Beverage Administration Assistant, where they implemented a new timesheet clocking procedure.

Earlier in their career, Gabriela worked at Pullman Hotels & Resorts as a Front Office and Fitness & Spa Manager from 2009 to 2010. Gabriela played a crucial role in the hotel's pre and post-opening processes, including recruitment and training of new team members.

Gabriela started their career at Hilton Buenos Aires and held multiple roles, including Assistant Guest Services Manager, Duty Manager, Guest Services Supervisor, and Front Desk Agent.

Gabriela Guanella obtained a Bachelor's degree in Hospitality Management from Johnson & Wales University in 2001-2002. Prior to that, they earned an Associate's degree in Hotel, Motel, and Restaurant Management from CENCAP International School of Hotel & Tourism Management from 1997 to 2000.

Gabriela also holds a Certificate in Teaching English as a Foreign/Second Language (TEFL/TESL) from the English Language Centre in London via distance education.

In addition to their educational qualifications, Gabriela Guanella has obtained various certifications, including a Working with Children Check # from the State of Victoria in July 2019, a Standard Mental Health First Aider certification from Mental Health First Aid Australia in October 2020, and further certifications in Coaching in Action, Crisis Management & Human Behaviour, Crowd Management Course, Supervision & Coaching for Middle Management, and Train the Trainer. Details regarding the months and years of obtaining the certifications are not provided.