Charlotte Toxward

Charlotte Toxward possesses extensive experience in customer service and account management across various industries, including water utilities and aviation. Currently serving as a Senior Customer Resolutions Advisor at Unitywater, Charlotte excels in customer relationship management, optimizing customer journeys, and identifying actionable solutions. Prior roles include key positions at KILCOY GLOBAL FOODS, Utilita Water Solutions, and Queensland Urban Utilities, where responsibilities encompassed maintenance planning, scheduling, and client management. Notable achievements include enhancing service delivery standards and fostering strategic relationships with both customers and internal stakeholders. Charlotte's background is complemented by a strong commitment to continuous improvement and high-quality service provision.