Associate Customer Success Manager

The Opportunity

The Associate Customer Success Manager has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.   

As an Associate Customer Success Manager, you will be responsible for ensuring that our Euna Grants customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions. 

Responsibilities:

• The role of the Associate CSM will primarily serve the Scaled, Emerging, and Mid-Market customer segments

• Develop a deep understanding of our Grants SaaS product and its use cases in the public sector

• Communicate confidently with executives, project managers, business analysts, end users, and key stakeholders leading regular customer meetings

• Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint

• Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product

• Conduct regular customer check-ins to monitor progress, identify issues, and address concerns

• Collaborate with other Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service

• Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering and communicate those findings to Account Management

• Monitor customer health indicators and respond to potential risk factors for customer retention

• Request, track, and respond to surveys, including NPS, CSAT, and implementation surveys

• Attending and assisting with webinars and events, connecting with customers, and expanding our customer community

Experience:

• Bachelor’s degree in business, communications, computer science, or related field (or Associate’s degree and/or equivalent experience)

• 1 + year(s) of experience in customer success, customer service, customer support, or a related field

• Proven track record of developing and implementing successful customer experience strategies

• Some experience in project management, including the ability to manage multiple projects simultaneously

• Proficient in Salesforce, Microsoft Office, and other relevant software applications

Location:

This position will be remote within Canada or the US. 

What It's Like to Work at Euna Solutions  

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.  

Here are some of the perks that Euna employees enjoy:  

💵 Competitive wages  
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.  

🧘‍♀️ Wellness days  
What’s better than a long weekend?  An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.  

🙌 Community Engagement Committee  
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.  

🕰 Flexible time and remote work  
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.  

💰 Benefits  
Ask us for a copy of our health and dental benefits!  

🎉 Culture committee  
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.  

About Euna Solutions   

Euna Solutions® is a leading provider of purpose-built, cloud-based solutions that power critical administrative functions and financial operations for the public sector. Euna Solutions offers trusted, easy-to-use solutions for procurement, payments, grant management, budgeting, permitting, and special education administration that are trusted to increase operational efficiency, transparency, collaboration, and compliance. Working with more than 3,000 government and public sector organizations across North America, Euna Solutions strives to build trust and enable transparency in our communities. Euna Solutions is recognized on Government Technology’s GovTech 100 list, an annual list of the top 100 companies focused on, making a difference in and selling to state and local government agencies across the U.S. To learn more, visit www.eunasolutions.com. 

     

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/   

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply!  We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.  

  
For any inquiries or requests regarding accessibility at Euna Solutions, please emailrecruiting@eunasolutions.comor call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.