Milind Pillay

Milind Pillay, the Director of Operations at Eureka Outsourcing Solutions Private Limited, has vast experience in managing teams and operations. With a background in Business Administration and Management from Calrox Teachers University, Milind's expertise lies in handling KPIs such as Shrinkage, Attrition, AHT, Repeat, Quality, SL, and AL. In their role as Deputy Manager at DigiCall Teleservices Pvt. Ltd., Milind successfully managed a span of 320 agents, 15 TLs, and 2 AMs.