Yves Mertens

Yves Mertens currently serves as a Strategic Partner Account Manager at Eurofiber Belgium since August 2022. Prior to this role, Yves held the position of Senior Client Delivery Manager at NTT Ltd. from October 2019 to August 2022 and worked as a Service Delivery Manager at Dimension Data from April 2013 to September 2019. Earlier experience includes a Service Delivery Manager role at Trasys and a Business Relationship Manager and Service Manager position at Colt Technology Services from January 2005 to September 2012. Throughout the career, Yves has focused on developing customer relationships, driving continuous improvement in service delivery, implementing ITIL best practices, and managing complex accounts to maximize revenue and customer satisfaction.